Refund Policy

No Refund After Service Initiation

Pure Docs Services offers no refunds once:

• Government fees have been paid
• Applications have been submitted
• Work has begun on your file
• Documentation has been processed

Government fees are non-refundable under any circumstances.

Client Cancellation

If you cancel before service work has started, you may be eligible for a partial refund of the service fee (excluding administrative charges). Government fees cannot be refunded.

Refund Not Applicable

Refunds will not be issued for:

• Delays caused by government entities
• Rejection of applications due to client-provided incorrect information
• Change of mind after service commencement
• Visa or license rejection by authorities
• Incomplete documentation submitted by the client

Duplicate Payment

If a duplicate payment is made due to a technical error, we will refund the extra amount after verification.

Processing Time

Approved refunds may take 7–14 working days to be processed.

Contact for Refund Requests

For any refund-related queries, please contact us at:

Email: info@puredocsservices.com
Phone: +971 4 884 3055